ISO 10002 Policy

  • Customer complaints will be committed to be resolved within targeted time-frames.
  • Complaints are seen as opportunities to improve our products, processes and services.
  • Prevention of re-occurrence of customer complaints is our top target.
  • Training will be used to continuously improve and develop customer complaints management (CCM) activities throughout the organization.
  • Trakya Dokum complies with all relevant Laws and Legislations regarding CCM.